2-factor Authentication

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Revision as of 23:32, 11 August 2015 by Srn (talk | contribs)


Here's how to set up 2-factor authentication for your billing account using a mobile device as your TOTP token. YubiKeys should also be compatible.

  • Log in to your account.
  • Start by choosing a 2 factor auth reset method under "Additional Settings."


If you set a passphrase, you will need to give this to us when we contact you.

International customers can only use a secondary email address for resets. US customers can also select phone or us mail. A separate contact type is available for specifying an email to use specifically for confirming two-factor auth resets.

  • Go to "Manage Account" by clicking your username in the top right corner.


  • Go to the "Authentication" tab.


  • Check "Enable Two-Factor Authentication" then follow the revealed instructions.


Resetting your 2FA

E-mail support to begin the process. We'll use the confirmation method we have on file for you to confirm the reset.