2-factor Authentication

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Revision as of 23:15, 11 August 2015 by Will (talk | contribs) (Added information on resetting 2FA)


Here's how to set up 2-factor authentication for your billing account using a mobile device as your TOTP token. YubiKeys should also be compatible.

  • Log in to your account.
  • Go to "Manage Account" by clicking your username in the top right corner.


  • Go to the "Authentication" tab.


  • Check "Enable Two-Factor Authentication" then follow the revealed instructions.


By default, the reset process for bypassing two-factor authentication is just emailing support, but you can choose a stronger option under "Additional Settings."


We currently support calling a phone number, emailing a specific email, or sending mail (US Only) to confirm the reset of your two-factor auth token. This additional confirmation is also used for resetting the primary SSH key on file.

A separate contact type is available for specifying an email to use specifically for confirming two-factor auth or SSH key resets.

Resetting your 2FA

E-mail support to begin the process. We'll use the confirmation method we have on file for you to confirm the reset.